Shipping Days : Monday through Thursday. We ship orders in the order they are received.
Shipping Addresses: Please make sure to enter the correct shipping address. We ship to the address as provided and can not replace cookies sent to a wrong address.
Tracking packages: Once an order is shipped you will be given a tracking number. Please follow that for up to date information on the package. Be on the look out for the package so that they don't get left outside for a long period of time!
Sometimes we create a shipping label a day in advance. This does not mean that the package has shipped it means that we are printing off labels and prepping the boxes for shipping. Again you can track the number you are given to know exactly when the cookies ship and where they are in-transit.
Typically orders will not be delivered on Mondays as we do not ship over the weekend. We want to make sure you get the freshest cookies the fastest way possible and this helps us do that.
Please remember transit times is considered when the cookies are shipped not when the order was placed.
Shipping Delays : We want to get our cookies to you as quickly as possible! We do our best to get the boxes out to the post office on on their way however ocassionally there are delays and once the post office has the boxes we can't control that. USPS estimates transit times and although they are usually very accurate with the crazy times we are in sometimes there may be delays. TRUST ME it frustrates us too!